complaints

GPT Medical Services Ltd

We hope you have no complaints with our service but if you should do so, please contact us by your preferred method. Either by telephone, email or in writing. Details are below:

  • Telephone – 0161 707 6800
  • Email – [email protected]
  • In writing – Mens Pharmacy, Springfield House, Emerson Building, 30-38 Water Lane, Wilmslow, Cheshire, SK9 5BG

Cathy Young, our Superintendent Pharmacist, will deal with all complaints

We will send you a written or emailed acknowledgment of a complaint within 3 business days and within 3 weeks of receiving a complaint we will ensure you get a final response which adequately addresses the complaint. If that is not possible, we will send you a response which outlines why we need further time to investigate the issue

If you are not satisfied by our handling of the complaint, you are entitled to also refer the matter to the General Pharmaceutical Council.